Suporte - Pedido de retorno de RP

Quando o blitz entrou na promoção 50% de RP eu comprei ele e 3 semanas depois o custo dele caiu de 6300 para 3150.

Então mandei e-mail para a Riot e solicitei meus RPs de volta.

E-mail: support@ri​otgames.com

Confiram o resultado desse pedido:

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Blitzcrank - Riot Points
Paulo Salvatore - Aman Kartholic
Sep-30 21:25

Hello Riot Games,

I bought blitzcrank with RP (487) on september 9, and I would like to have my RP back since blitzcrank on sale.

Thank you Riot,
Congratulations for your excelent work and a excelent game.

Comments
SoCoKyle
League of Legends Player Support

Hello Paulo,

We normally do not provide refunds for items such as skins, champions, runes or even champion/skin price reductions. However, I can make a one-time exception for you and refund up to 3 purchases that have been made in the last 30 days of submitting your request. Because this is a one-time exception, we encourage you to include all 3 purchases in your request as we will not make any additional refund exceptions once the refund has been completed.

So I can easily research the transaction(s) and assist you with this refund, please provide me with the following information for each of the three items you would like refunded:

- Type:
- Description:
- Currency Type (IP/RP):
- Amount:
- Date Purchased:

You can view your purchase history in the ‘Purchases’ tab of the store to find all this information.
Please also make sure you provide me with the correct account information:

- Your account name (What you log in to the game with)
- Your summoner name (What other players see in game)
- Which server you play on (NA, EU West, or EU Nordic & East)

If you did not provide me with all of this information, your purchases were made more than 30 days ago, or you have received a refund before we will be unable to process your refund request. I'm sorry for the inconvenience.

Please let me know if you have any further questions or feedback. Good luck on the Fields of Justice!

Game on!
SoCoKyle

Oct-01 2011 09:27
Paulo Salvatore - Aman Kartholic

Hello SoCoKyle,

Thanks for ur exception.

- Type: Champion;
- Description: Blitzcrank;
- Currency Type (IP/RP): Riot Points;
- Amount: 487;
- Date Purchased: 10/September/2011 (09/10/11);
- Your account name: AmanKartholic;
- Your summoner name: Aman Kartholic;
- Which server you play on: North America.
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1 hora depois...

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Hello Paulo,

We don't do this normally, but I have completed this refund. The points have been added to your account, but they may not display properly until you go to the Store and attempt to make a purchase. You do not need to complete the purchase, the value should correct itself before you complete the transaction.

If you happen to have been online while I was operating on your account, you may notice a short ~5 minute hold on your account. This is just to allow the database to re-sync and will be over shortly.

This is a one-time exception.

Please let me know if you have any questions, and enjoy the game!

Game on!
SoCoKyle
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